1. What is FirstKiddo?
FirstKiddo is an online store offering baby and children's products including feeding accessories, baby care items, toys, clothing, travel essentials, and more.
2. Do you deliver across Bangladesh?
Yes. We provide nationwide delivery services throughout Bangladesh.
3. How long does delivery take?
Inside Dhaka: 1–3 business days
Outside Dhaka: 2–7 business days
Remote locations may require additional time.
4. What payment methods do you accept?
We accept:
• Cash on Delivery (selected locations)
• bKash
• Nagad
• Rocket
• Debit Cards
• Credit Cards
• Online Payment Gateways
5. Can I cancel my order?
Yes, orders may be canceled before shipment. Please contact customer support as soon as possible.
6. How do I track my order?
Order updates are provided through SMS, email, phone calls, or your customer account dashboard.
7. What should I do if I receive a damaged product?
Contact us within 24 hours of receiving the item and provide photos of the product and packaging.
8. Do your products come with a warranty?
Warranty availability depends on the product category and manufacturer. Product-specific warranty information is provided where applicable.
9. Can I return a product?
Yes, eligible products may be returned within 7 days according to our Return & Refund Policy.
10. How can I contact customer support?
You can reach our support team through:
• Phone
• Live Chat
• Facebook Messenger
Business Hours:
Saturday – Thursday
9:00 AM – 9:00 PM