At FirstKiddo, customer satisfaction is our priority.
Return Eligibility
Products may be eligible for return if:
• The item received is damaged or defective.
• The wrong item was delivered.
• The product is missing parts or accessories.
• The item is significantly different from its description.
Return Request Period
Return requests must be submitted within 7 days of receiving the product.
Non-Returnable Items
The following items are generally not eligible for return:
• Opened feeding bottles, nipples, pacifiers, and hygiene products.
• Products damaged due to misuse or negligence.
• Items without original packaging, labels, or accessories.
• Clearance, promotional, or specially discounted products unless defective.
Return Process
1. Contact customer support with your order number.
2. Provide photos of the product and packaging if applicable.
3. Our team will review the request.
4. Approved returns will be arranged through our courier partner.
Refund Process
Once the returned product is received and inspected:
• Refunds will be processed within 7–14 business days.
• Refunds may be issued through the original payment method, mobile banking, bank transfer, or store credit.
Cancellation Policy
Orders may be canceled before shipment. Once an order has been dispatched, cancellation requests may not be accepted.
FirstKiddo reserves the right to reject returns that do not meet the conditions outlined above.